First and foremost, EspinalPuro, LLC respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.
EspinalPuro, LLC protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.
All orders shipped to New Jersey addresses will be charged 6.625% sales tax. Many states now require EspinalPuro, LLC to collect sales tax on their behalf for purchases made through our website. Please note that if you are not charged sales tax by Espinal Puro, LLC. then any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.
We accept Visa, MC, AMEX and Discover.
PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED (21 YEARS OR OLDER)
All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for verification, otherwise we cannot guarantee reimbursement.
- WE DO NOT SHIP TO UTAH OR SOUTH DAKOTA AS PER STATE LAWS
- We Comply with California Senate Bill 39.
HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours and shipped promptly the next business day. If orders are placed on Saturdays your order will ship on Monday. Remember this includes holidays as well.*See tracking info for package arrival date.
CAN I CHANGE MY ONLINE ORDER?
Once an online order had been submitted, it cannot be changed online. However, EspinalPuro, LLC. may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!
CREDIT CARD POLICIES
We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.
Espinal Puro, LLC. guarantees your complete satisfaction on every product we sell and want you, the customer to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 7 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately . We will promptly arrange for a replacement.
ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER
This site is not directed to persons less than 21 years of age and no information should be submitted or posted at EspinalPuro, LLC.’s online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. EspinalPuro, LLC. makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.